This morning as I go to check my e-mails, I discover, to my annoyance, that my Internet service has been ‘improved’. It is my opinion that the old system was perfectly fine, but then, no one asked me. I curse and swear as I try to figure out how to access my e-mail, but after fifteen minutes of acute aggravation, I am forced to call tech support. I navigate through the automated menu with gritted teeth and get put on hold forever before finally hearing a cheerful human voice which identifies itself as "Hello, I'm Ivan-how-may-I-help-you-today"? As the voice named Ivan patiently attempts to guide me through the new steps of the system, I maintain a running commentary on how inconvenient and confusing it is.
“But, we added all of these extra steps to protect you”, says Ivan earnestly, “We did it because we love our customers.”
By now, I’m so firmly entrenched in my victim swamp that I need to put a face on my tormentors.
“Who thought this whole thing up anyway?” I demand irately.
“Why, the developers did.” Ivan promptly replies.
Immediately I envision a group of twenty somethings all hopped up on 5 Hour Energy drink, plotting how they can have a little fun with us technologically challenged civilians.
“Well, the only thing they’ve helped me to develop is a giant headache” I snap back.
Ivan apologizes profusely again. I manage to mutter insincerely that I know it’s not his fault.
In a soothing voice he probably acquired in “Dealing with Hostile Customers 101”, he calmly assures me, “I promise you’ll get used to it. Change is normal.”
Tell me about it. I’m sure I could teach my buddy Ivan a thing or two about change. I’ve been in transition for at least four years during which time I commuted to California to earn a master’s degree, changed careers, and got married. The only aspects of my life that have stayed the same are my cats and my 12 year old Subaru. I’m not complaining because all of these changes were self-imposed at the prompting of a strong intuition which insists on nudging me into the unknown. Even when an unexpected change has come from left field, there has not been a single lost contract, failed relationship, or disappointing outcome that hasn’t contributed to my wisdom and growth. On some level, I have always understood that change is an evolutionary force which keeps me moving forward into ever greater levels of expression. What I sometimes don’t handle so well is the discomfort and grief of letting go of the old as I’m making the transition into new territory. When my husband Frank and I made the decision to live together in my house a couple of years ago, I was a catatonic mess for the first few weeks after he moved in. I had cherished living alone in my female sanctuary and my ego kept harping that I was too selfish and inflexible to accommodate another person in my space. I would have been happy to maintain separate households indefinitely, but I would have skunked myself out of the full experience of intimacy--football games on Sunday, smelly gym socks, upended toilet seats, and all. I’m happy to report that marrying my guy has proven to be one of those elegant choices which has greatly enhanced my life and supported my growth.
The process of changing careers, after almost forty years in the broadcast industry has gone somewhat smoother because I’ve been intent on entering a life of service as a lay chaplain and am willing to pay the price of admission. I gave up my old career with only a tiny bit of whining; managed to survive the culture shock of being thrust into the alien environment of a hospital; and have labored through yet another year of agonizing self-scrutiny without having a nervous breakdown. The only snag is that employment in this field continues to elude me, but I know there are no short-cuts, so I’m trying to regard this time in the neutral zone as a gift of rich creativity and introspection.
Lest I should be lulled into thinking I have it all figured out, along comes the e-mail drama to remind me that my funny little habits are like a minefield riddled with active mines that have the potential to explode in my face and destroy my peace if I let them. From the level of upset I am feeling over the disruption of my internet service, it is painfully apparent that my daily routines are a stronghold for my ego-my ever faithful colluder in upholding the illusion that I have control of my life.
I guess I should be grateful for this opportunity to defuse one more landmine in my consciousness. Next time I sit down at my computer, I’ll say the Serenity Prayer and forgive myself for behaving like a rabid dog.
No comments:
Post a Comment